Everything you need to know about using Age Wise Index™
Use whichever is easiest to read during a showing. Everything is saved to the same property screening.
Add Age Wise Index™ to your phone or tablet home screen for quick access. It opens like an app.
The Age Wise Index™ enables agents to evaluate homes a client is considering buying and, where appropriate, the client's current residence within the context of their buying and selling plan.
Click "+ Add Property" on the Home page. Enter the address, type, price, and specs.
Answer guided screening questions covering safety, accessibility, and aging-readiness features.
Create professional PDFs with star ratings to share with clients.
Yes! Go to the property details page and click "Edit Screening" to review and modify any answers. The score recalculates automatically.
The Independent Living Score™ evaluates properties across multiple categories, with critical safety features weighted more heavily than aesthetic preferences. The final score is normalized to a 0–100 scale for easy comparison.
Describe the home as it is today. Don't give credit for changes a buyer might make later, even easy ones. For example, a bathroom with a step-in tub gets the step-in tub answer, even if it could be converted to a walk-in shower.
A few questions ask about potential directly, such as whether grab bars could be installed. The final section, Future Adaptability, is where the home's potential is scored: how easily a shower could be added, whether rooms could be repurposed, and so on. Keeping the two apart means the score isn't raised by renovations that may never happen, while the home still gets credit for its potential.
Go to any completed property's detail page and click "Add to compare". You can add up to 3 properties, then visit the Compare page from the navigation bar to see them side by side.
Yes! Go to your Profile page and scroll to the Export Data section. You can download your properties, screenings, and portfolios as CSV files that open in Excel or Google Sheets.
Your progress is automatically saved as you answer questions. You can close your browser and return later to pick up exactly where you left off.
Yes! A property can belong to multiple portfolios. This is useful when showing the same property to different clients or comparing it in different contexts.
Solution 1: Double-check your email address and password.
Solution 2: Click "Forgot?" on the sign in page to reset your password via email.
Solution 3: Try a different browser (Chrome recommended).
If you still can't access your account, contact support using the form below.
Step 1: On the sign in page, click the "Forgot?" link
Step 2: Enter your email address and click "Send Reset Link"
Step 3: Check your email inbox and spam folder for the reset link
Step 4: Click the link and set your new password
Reset links expire after 1 hour. If your link has expired, request a new one.
Try a different browser: Chrome and Safari work best for PDF generation.
Check your downloads folder: The file may have downloaded without a prompt.
Mobile: Reports work best on desktop or laptop.
The Independent Living Score™ uses a weighted calculation system where critical safety features impact the score more than aesthetic preferences.
If score seems too low: Check that you've answered all questions. Missing answers can significantly lower the score.
Solution 1: Check your internet connection. Changes require an active connection to save.
Solution 2: Try refreshing the page and attempting the action again.
Solution 3: Log out completely, close your browser, then log back in.
Common mistake: You must use Safari on iOS — Chrome and Firefox won't work for app installation.
Finding the share button: Look at the bottom toolbar, second icon from the left (square with arrow pointing up).
If share button is missing: Tap the address bar or white space to make the toolbar visible.
Your screening progress auto-saves as you answer questions. If it appears lost:
Step 1: Go back to the property detail page and click "Edit Screening" — your previous answers should be there.
Step 2: If answers are missing, your progress may not have saved due to a connection issue.
Always ensure a stable internet connection during screenings.
If a page looks frozen or blank, a button doesn't respond, or you don't see a change you were expecting, close Age Wise Index™ completely and open it again. Your answers are saved as you go, so nothing is lost.
iPhone or iPad: Swipe up from the bottom of the screen and pause. Find the Age Wise Index™ card and flick it up off the top of the screen. Then tap the Age Wise Index™ icon to open it again.
Android: Tap the square or three-line button at the bottom of the screen, or swipe up and pause. Swipe the Age Wise Index™ card away, then open it again.
If you're using it in a browser instead, simply refresh the page.
Have a question? Send us a message and we'll respond within 2 business days.